Delivery policy

Rivo eSIM sells digital products only. Nothing is shipped by post.

What you receive

An eSIM profile for the plan you chose: a QR code, the SM-DP+ address and activation code for manual installation, and one-tap install links for iPhone and Android.

When and how

Your eSIM is delivered automatically by email, usually within a few minutes after your payment is confirmed (in rare cases up to 24 hours if the network partner needs more time). It is also available at any time in your account under "My eSIMs" and on your order page.

When to install

You can install the eSIM before you travel. The plan validity starts at the first connection to a supported network at your destination, or as stated on the plan page. Install it over Wi-Fi and do not delete it after installation.

Delivery cost

Delivery is free. The price shown at checkout is the total price of the plan.

Not received?

Check your spam folder first, then your order page. If you still cannot find your eSIM, contact support@rivoesim.com with your order number and we will resend it or deliver it manually.