Delete your Rivo eSIM account

How to delete your account

In the app: open the Profile tab, tap “Delete my account”, then confirm.

On the website: log in, then use the form at the bottom of this page.

No access to the app or your password? enter your email address below: we will send you a confirmation link, valid for 24 hours.

What is deleted

• Your account: name, email address, phone number, password, language and currency preferences.
• Your Google or Apple sign-in link, your sessions and your app logins.
• Your name, email, phone, device model and IP address on your orders, eSIMs and support requests.
• Pending password reset links.

What is kept, anonymized

• Your orders (order number, plan, amount, date, payment reference), no longer linked to you, as required by accounting and tax law.
• Technical eSIM data (ICCID, status, usage), no longer linked to you.
• Your support messages, without your name or email.
• Payment records kept by our payment provider Stripe under its own policy.
• Backups are erased automatically by rotation (up to 30 days for our own backups; those of our hosting provider follow its own replacement cycle).

eSIMs already installed keep working until their plan ends, but you will no longer see them in your account: save your QR code and activation details before deleting your account.